03 / 04Enterprise Products · Self-service · Digitalization
Digital transformation of a cooperative's internal services and processes.
ServicesRequests · Management routines
Overview
The Portal centralizes services, requests, information and management routines for more than 430 cooperative members. Its goal is to ease access to the cooperative's services, digitize internal processes and improve the experience of members and administrative teams.
As Product Owner for the Portal's evolution, I lead discovery, functional design, business rules, prioritization and follow-up of features through to production. This involves working with stakeholders, understanding the needs of different areas, structuring the backlog and tracking development and deliveries. Part of my work was turning processes that relied on manual requests between areas into self-service features — such as time tracking and the conflict-of-interest declaration, both done inside the Portal itself.
Digitized and centralized services so members can access information and submit requests within the Portal.
Lets members fill in conflict-of-interest declarations directly in the Portal, digitizing this institutional process.
Recognition and awards for members based on their time at the cooperative.
Automated the terms used by the administrative team, reducing reliance on manual processes and centralizing the operation digitally.
Evolved the home page, improving how information is presented, how services are organized and how members navigate.
Lets the administrative team open tickets addressed to members when needed, centralizing this support process.
Identifies members who were inactive during the assembly within the Portal, supporting the follow-up of this process.